FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Common
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Why is Bluetooth not working for me?
1. Check your history of connected devices to see if your keyboard is in it.
2. Refer to the quick guide shipped with the keyboard and follow the relevant steps if it is not in the history.
3. Remove your keyboard from the list if it has been added before.
4. After (3)., turn the bluetooth connection on your computer/keyboard off then back on, broadcast the device info from your keyboard, and complete the rest of the pairing process on your computer.
Why can’t I connect with 2.4 GHz?
Try pairing again with you 2.4g receiver with the following steps:
1. Set the keyboard towireless mode.
2. Press Fn+4 to enable the 2.4g channel, the wireless indicator should turn green.
3. Long press Fn+4 to enter 2.4g mode, the indicator will start blinking.
4. Plug in your 2.4g receiver to your computer, if the pairing is successful, the green indicator will remain
lit.
Why is my 2.4g connection unstable?
1. Try plugging the receiver in a USB 2.0 port.
2. If possible, keep the 2.4g receiver away from other transmitters/receivers could minimize interferences.
3. If the problem persists, you may attempt setting up the pairing again with the following steps.
(1) Set the keyboard to the wireless mode.
(2) Press Fn+4 to enable the 2.4g channel, the wireless indicator should turn green.
(3) Long press Fn+4 again to enter the 2.4g broadcasting mode, the indicator will start blinking.
(4) Plug your 2.4g receiver onto your computer, if the pairing is successful, the green indicator will remain lit.
Feel free to contact us at support@gattmoo.com if the problem remains after following the procedure.
Some of my keys are not responding to presses/typing on their own, what now?
1. Make sure your battery level hasn’t dropped too low.
2. If the battery is well charged, try hot-swapping out the problematic switch, and swap in a replacement switch(three in total, shipped with the package).
Why does my keyboard not auto-connect with bluetooth/remember its backlight settings?
Please update to the newest firmware which fixes this issue.
How should I maximize my battery life? What is the lifespan of my battery?
With the newest firmware the battery is expected to be able to sustain 192 hours of continuous use with a single charge, with the lifespan of the battery estimated at 3-4 years. To maximize battery performance, we recommend turning off all the lightings/effects when working under wireless for sustained periods of time, for maximum lifespan make sure you always charge the keyboard with a 5V/1A charger.
Frequently asked question
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