Warranty Policy

This warranty is valid only in Japan.

Applicable Products:
Only genuine products purchased through GattMoo's official authorized channels
Products sold through regular channels within Japan
(Note: Custom modifications or failures caused by non-official repairs are not covered under warranty)

Scope of Application

Initial Failure Period: 7 days (calculated from the date of the invoice issued by the authorized retailer)
Subsequent Warranty Period: Subject to the product warranty card
Service Methods:
Delivery to GattMoo official/Japan authorized offline service centers
No backup device provided
The warranty period is not extended by replacement (calculated based on the original expiration date)
(Note: Offline service centers must be sent for inspection by the user, with shipping fees borne by the user)
Not covered by warranty

• Lack of purchase proof:
  No warranty card/product label
  No official purchase certificate (including product name + purchase date invoice/receipt)
  (Suggestion: Keep the original purchase proof, screenshots of electronic receipts should be archived)
• Product Identification Issues:
  Product serial number damaged or unrecognizable
  (Suggestion: Do not remove labels, avoid contact with corrosive substances)
• Misuse:
  Malfunctions caused by not following the instruction manual
  Damage caused by connecting external devices (determined by the store)
  Beyond expected use (e.g., commercial use)
  （Recommendation: Strictly follow the user manual）
• Natural wear and tear:
  Normal wear and tear/aging (cosmetic damage, decrease in consumable performance)
  Failure due to environmental factors (temperature, humidity, pollution, etc.)
  (Recommendation: Regularly replace consumables)
• External factors:
  Natural disasters (fire, earthquake, flood, etc.)
  Man-made accidents (collisions, floods)
  
• Self-modification:
  Unauthorized disassembly/modification/repair (including the use of non-official parts)
  Damage caused by transport or drop
  (Recommendation: Repairs should only be made through official channels)
• Ownership Change:
  Resale (auction/private transfer)
  Parallel imports/unauthorized dealer products
• Company Retention Clause:
  Failure not reproducible (no abnormalities detected)
  "Other reasonable reasons" are determined by the company
  (Suggestion: Record fault symptoms before sending for repair)

Disclaimer

The company shall not be liable for any losses caused by loss of interest, business interruption, damage to other devices, loss of information, or other financial losses.

【The interpretation of the above terms is reserved exclusively to the GattMoo team】

Reception Hours: Monday to Friday 9:00 ~ 18:00 (excluding Saturdays, Sundays, holidays, and long holidays)